Betting Rules

Game play, results and settlement

The outcome of a game or bet is determined by the rules and systems applicable to that product. Where a game uses a random number generator or another approved technical process, the result is generated by that process. You should not attempt to interfere with, manipulate or reverse the operation of a game, betting service or account system.

A game round begins when the required bet or action has been accepted and ends when the result has been determined and recorded. The status of a round may be affected by a disconnection, browser closure, device problem or other interruption. If an interruption occurs, you should first check your account history and the game record before attempting to place the same bet again. Repeated actions may create additional transactions.

• Results are settled using the information recorded by the platform and the rules of the relevant game.
• Displayed results, balances and transaction records may be subject to verification and technical checks.
• A winning bet is paid only after the bet has been confirmed as valid and settled.
• Amounts shown in a game or account may not be available for withdrawal until the applicable settlement or verification process is complete.
• Where a game includes several stages, the rules for that game explain when the bet is final and how each stage affects the outcome.

If the platform records a result incorrectly because of a clear technical, system or human error, the error may be corrected. A transaction that was accepted or settled because of a material error may be reviewed, cancelled or adjusted where permitted. If you believe that a result, balance or settlement is incorrect, you should keep any relevant information and raise the issue through the available support channel.

Where information is presented in more than one place, the official platform record will generally be used to determine the accepted bet and final outcome. Screenshots, browser displays or personal notes may assist with an enquiry but may not replace the official transaction record.

Accounts, payments and responsible betting

You must make sure that your account information, payment details and personal information remain accurate. Account holders may be asked to complete identity, age, payment or source-of-funds checks. These checks help protect players, prevent unauthorised use and support compliance obligations. Access to some services, deposits, withdrawals or winnings may be limited until required checks have been completed.

You should only deposit money that you can afford to lose and should set personal limits before you begin. Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. Outcomes are uncertain, and previous results do not improve the chance of a future result. There is no guaranteed strategy for winning.

• Decide your spending and time limits before playing.
• Do not chase losses or increase stakes to recover money.
• Take regular breaks and avoid gambling when affected by alcohol, medication, stress or strong emotions.
• Do not borrow money, use essential household funds or use credit that you cannot repay to gamble.
• Use the responsible gambling tools and account controls made available on the website.
• Ask for help if gambling is causing concern for you or someone close to you.

You can stop playing at any time. Depending on the options available, you may be able to set deposit, spending, session or loss limits, take a temporary break, or request account closure or self-exclusion. Restrictions may take effect according to the relevant process and cannot usually be removed early. If you are concerned about your gambling, review the Responsible Gambling information before placing another bet.

If you have a question or believe a transaction has been recorded incorrectly, check your account history and contact the website through the support method made available on the platform. Include the relevant date, game or market, transaction reference and a clear description of the issue. Do not send passwords, security codes or unnecessary sensitive information. Complaints and disputes will be reviewed under the applicable complaints process, Terms and Conditions and relevant law.

These Betting Rules may be amended when the service, legal requirements or operating procedures change. The current version published on the website applies from the date it is posted unless a different commencement date is stated. Please review the rules regularly and keep a copy for your records if required.